Fairmarkit's 11/13/22 Infrastructure Upgrade FAQ's

Q: What is the scope of the maintenance?

A: Fairmarkit will perform an upgrade of the underlying infrastructure.

Q: Why does Fairmarkit need this maintenance?

A: We routinely upgrade our platform keeping our customer’s growing needs in mind. We are upgrading backend components to enhance our platform's performance and reliability to support your continued growth with us.

Q: What Fairmarkit components will be affected?

A: All platform components will be upgraded.

Q: Will new features be available after this maintenance?

A: No new customer-facing capabilities will be made available in this release. This maintenance upgrade is only related to Fairmarkit’s underlying infrastructure.

Q: Will the maintenance involve any service interruptions?

A: Yes. The platform will not be available during the duration of the planned maintenance window.

Q: For how long will the platform be unavailable?

A: The maximum duration of the expected downtime is 6 hours. Please sign-up for updates at https://fairmarkit.statuspage.io/ to receive notifications as the maintenance progresses.

Q: Do we need to perform any actions on our side?

A: As our customer, you do not need to take any actions since this maintenance window is associated with an infrastructure-level upgrade by Fairmarkit. The behavior of the Fairmarkit services you enjoy will not change after this planned maintenance. After the maintenance is completed, should you encounter any anomalous behavior with capabilities that you previously used successfully on Fairmarkit, we encourage you to raise a support ticket via our support portal.

Q: We have whitelisted Fairmarkit IP addresses, do we expect any changes?

A: No. Fairmarkit public IP addresses will not be changed.

Q: Do we need to expect any data loss?

A: No. No data will be lost or corrupted during the maintenance.